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Water Department Services

Billing Department

If you have any questions concerning your monthly bill or account please call (270) 726-5005 or (270) 726-5006.

Emergency Service

If there are problems with water service, leaks, etc. the following numbers can be used. There will be no billing information or data at these numbers.

Russellville Water Department: (270) 726-5025

(Monday-Friday 7:00 am - 3:30 pm)


All city water bills are due on the 5th of the month.

  You may pay with a late fee by the 15th of the month.

Water will be cut off if not paid by the 15th.

All bills are mailed out at the same time.

We are not responsible for bills not received.


 

For Water emergencies after hours and weekends

EMERGENCIES ONLY
(270) 772-0689
  EMERGENCIES ONLY

 

For Sewer emergencies after hours and weekends

EMERGENCIES ONLY
(270) 772-3759
EMERGENCIES ONLY


 

City Fees For Checking Water Leaks 9-23-04

IF a customer calls to report a leak, the city will recommend that they check for visible and audible leaks. Customers will be advised to first determine if the leak is on their property or inside the residence or building.  Service calls for leaks which are determined to be on the city service lines will be made at NO CHARGE.  City employees can not check for leaks past the meter.
 

Fire Protection 9-23-04

Water is made available for fire protection to the point of connection to fire hydrants at no charge. Any other withdrawal of water from fire hydrants or the fire protection system is strictly prohibited without the express approval of the city.
 

CITY RATES,FEES,RULES, AND GUIDELINES 9-23-2004

You can get a complete copy of Citys' Rates,Fees,Rules, and Guidelines that becomes effective October 1, 2004 at The Water Billing Offices.

Explanation of Benefits

Non-Refundable Charges

Water Tap $300.00
Sewer Tap $300.00
Cut On $35.00
Cut On Fee for Non Payement (after hours) $50.00
Returned Check Fee $50.00
Reconnect Fee $35.00
Reconnect Fee (after hours) $50.00
Extension fee/prior disconnect service $10.00+ 1/4 of bill not to exceed $50.00
Meter Testing Fee / if meter found accurate $25.00
Wastewater Permit Discharge Restaurant Fee / Annual $100.00

*** Parts and meter pricing will vary according to current distributor pricing!

Refundable Charges +

Deposit: Fee varies based on utility credit score.

+ Refund will be issued after final bill is paid.

RATES

First 1,000 gallons: - $13.29 Minimum bill
Next 19,000 gallons: - $11.44 per 1,000 gal.
Next 30,000 gallons: - $10.06 per 1,000 gal.
Next 50,000 gallons: - $9.15 per 1,000 gal.
Next 400,000 gallons: - $8.24 per 1,000 gal.
Over 500,000 gallons: - $7.33 per 1,000 gal.

 

Sewer rates became effective 02/01/07

First 1,000 gallons: - $8.95 Minimum Bill
Next 1,000 gallons: - $8.95 per 1,000 gallons

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