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PUBLIC NOTICE

Spring Hydrant Flushing Program

The City of Russellville Water Department will be flushing and exercising fire hydrants in the coming weeks. This is a vital process to insure the hydrants are in good working order for when they are needed most. This will also remove any accumulated sediment that is built up in the pipes and help insure the cleanest water possible.

You may experience lower than normal water pressure and a short period of water discoloration during flushing and shortly thereafter. Though the water may be discolored, it is safe to drink. However, until the water runs clear, it is advisable to avoid washing clothes, especially white fabrics. If any rust stains appear on your wet laundry, do not dry your clothes. Simply run the cold water in your house or at a hose until it is clear and then wash clothing again. This will flush any rusty water out of your water service line. Never run warm or hot water immediately after a hydrant has been flushed, as this could lead to sediment getting into your water heater.

Normally rusty water events dissipate in 4-6 hours but could last longer depending on water usage in the area.

Our plan is to exercise the hydrants between the hours of 8:00 am to 3:00 pm. These times may vary.

FREQUENTLY ASKED QUESTIONS

Q: Why does the water system need to be routinely flushed?

A: The city’s water distribution system is a complex network of pipes and storage reservoirs where sediment or deposits may naturally accumulate over time. If not removed, these materials may cause water quality deterioration, taste and odor problems, or discoloration of the water.

Q: What should I do after the flushing?

A: If the tap water is used during flushing, it could come out with sediment and discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for a few minutes allowing new water to work its way into your pipes. If not, wait a few more minutes and check again. In some cases, you may experience slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.

Q: What should I do if my water pressure or volume seems low after flushing?

A: Check your faucet and washer screens for trapped debris

The original opening date of June 18, 2020, for the Carpenter Center has been delayed. Director of Parks and Recreation, Kenny Gregory, was  informed this morning that two employees of the Carpenter Center have tested positive for COVID-19. Although the remaining three employees tested negative, per the guidance of the Barren River Health Department, they must also be quarantined for 2 weeks, due to their close contact with the infected employees. For the health and safety of our customers and employees, I plan to postpone the opening date to June 30th, however, that will be subject to change if necessary.  Looking ahead, we will continue to follow the COVID-19 guidelines for the Carpenter Center, with additional cleaning and sanitizing procedures and other precautions to hopefully prevent further spread of the virus.    

 

Mark Stratton

Mayor, City of Russellville

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Effective immediately:

The City of Russellville Water Department can no longer accept change in excess of $5.00 for payment.  We are sorry for any inconvenience this may cause.  We appreciate your understanding.

The City of Russellville has partnered with Nexbillpay to provide additional payment options for our customers.  You now have the option to pay your City water bill on the internet or over the phone with a credit or debit card.  Please note the link above under Online Services named Russellville Water - Pay Water Bill.  There is also a link to the gateway page in the main menu at the top under SERVICES named MAKE ONLINE PAYMENT.  Both links will take you to the gateway page with details about the transaction.  The telephone number for making over-the-phone payments is also on that page.

Now Available!

Pay Your City of Russellville Water Bill!

 

The City of Russellville has partnered with Nexbillpay to extend additional payment options for our customers.

All you need is the following:

  • The customer/account number (located on your billing statement, do not include route # or any dashes).

  • Payment Method (debit card, credit card or check)

  • Nexbillpay assesses the following transaction fees:

Debit/Credit Card Payments:

  • Online - 2.75% of the transaction or a minimum fee of $2.50

  • Phone - 2.75% of the transaction or a minimum fee of $2.95

Transaction fees will be calculated and disclosed prior to finishing your payment and will appear as a separate charge on your debit/credit card statement.

Electronic Check Payments:

  • Online or by phone- $2.00 fee

All fees are paid directly to Nexbillpay.  The City of Russellville does not retain any portion of the transaction fees!

  • Payments made after 11:59 p.m. on the fifth (5th) of the month will not be credited until the next business day.A late fee will be assessed to the bill.

  • Payments made after 11:59 p.m. on the fifteenth (15th) of the month will not be credited until the next business day.Accounts will be placed in disconnect status and have a fee of $35.00 assessed to the bill, even if interruption of service has not occurred.

AGREEMENT DISCLOSURE

If your account is disconnected or in the disconnect process, you MUST contact our office BEFORE you make a payment. You will not prevent disconnection or have your service restored if payment is made without contacting our office FIRST!

City of Russellville Water Billing Department

Hours: Monday-Friday (8:00 a.m. – 5:00 p.m.)

Phone: (270) 726-5005 or (270) 726-5006

 

PHONE PAYMENTS ONLY:  1-855-372-2793

 Click the link below to make a payment

The chipper truck runs every week of the month. 

The map below shows which streets are covered on which day. 

Click on the image to view a larger version of the map.

 

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